Define call goals and boundaries
List the questions the agent may answer, the information it needs and the cases that should go to a person. Define fallbacks for failed recognition, silence and exceptional cases.
AI voice workflow
AI phone agent
An AI phone-agent project brings together conversation design, speech APIs, telephony and human handoff requirements. Confirm the implementation scope with the team before connecting calls.
Aisha AI · Updated
Use case
Inbound call flows
Routing callers to the right team
Voice responses to routine information requests
Handoff to a person when needed
Scope telephony through a demo
Discuss which systems handle STT, dialogue, TTS, call routing and monitoring. Do not assume telephony or production deployment is included; confirm those details in a demo or project discussion.
What to check before launch
Evaluate results with your own material. Keep separate results for each language and recording or playback condition.
Try a representative sample
Test typical customer questions, unclear replies and requests to speak to a person before connecting live calls.
Connect it to the product
Keep API credentials on your server. Check documented formats, limits and response states, and test a failed request before automating the process.
Review each language
Do not generalize one language result to the entire catalog. Ask someone familiar with the target accent and terminology to review the output.
How it works
1
Define call goals, caller consent and what the agent is allowed to do.
2
Document STT/TTS, business-system, telephony and human-handoff requirements.
3
Use a demo or scoping discussion to review language, failure cases and deployment boundaries.
Which workflow fits your use case?
Voice agent and call center
API and developer paths
Use case pages
Related pages
Frequently asked questions
Does Aisha provide a ready-to-use phone line?
This page does not establish that a phone line or telephony deployment is included. Confirm connection and infrastructure requirements with the team.
Can the agent transfer a complex request to a person?
Human handoff is a project requirement to scope. Confirm its trigger, destination system and fallback during a demo.
How should I start planning?
Write down call scenarios, languages, safety boundaries and integration systems, then discuss project scope with the voice-agent team.